Complete Customer Satisfaction Guarantee
One of Our 10 Foundational Values
With so many dietary supplement companies to choose from, it can feel overwhelming trying to determine which is the best. Given the impact a supplement can have on your health—both positively and negatively—you want to be certain the one you choose is dedicated to you and to manufacturing high-quality products so that you can order with confidence.
At TriVita, our valued, wellness-seeking members are partners in our mission to provide physical, emotional and spiritual well-being to the world. Your customer feedback shapes every step of our process, from product development and manufacturing to ordering and customer service, and we’re committed to creating a positive experience that is simple, valuable and insightful.
The first step we take to ensuring your complete satisfaction is creating unique products, services and membership programs that meet your needs and exceed your expectations. Your recommendations and aspirations play a vital role in this process, inspiring us to expand our product line and develop innovative services and tools to enhance your quality of life. By conducting ongoing customer surveys, we’re able to continually deliver your input to our Service Specialists. From there, your insights serve to complete the product development loop, at which point the refinement and perfection process begins again.
Our dedication to our members also includes our CARE Center staff, which is made up of committed Wellness Consultants and Service Specialists who serve double duty as TriVita product experts. You’ll recognize them as the friendly voice on the other end of the phone whenever you call. TriVita Wellness Consultants focus on your concerns and make personalized product recommendations based on your unique needs to help you live a life of wellness.
We do all of this to ensure that you’re thrilled with your purchase and the results you experience.
If for any reason you’re not satisfied, we offer a 60-Day Money Back Guarantee on all of our products (less shipping and handling). And because we know your time is valuable, we promise a simple, no-questions-asked process. That means no hassles and no special hoops to jump through—guaranteed. At the end of the day, it’s just one more way we’re working around the clock to earn your trust.