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FAQs

FAQ Categories:

Products

How can I find specific information about one of your products, such as it’s Ingredients or Recomended Use?

Each product that we offer on this website has it’s own page which provides information specific to that product. You may have to scroll down the page to see these sections. The product’s information is segregated into three categories which include:

Product Information: an overview of the product’s research, benefits, purpose, and references.
Product Label: a printable product’s label, which details the product’s count, contents (per serving), and recomended serving size.
Product FAQs: product specific Frequently Asked Questions.

Is there a quick way for me to locate a specific product on this website?

Yes there is. We have a few options that can be used to find a specific product. These options include:

By Product Name use this option located in the All Products Page and type the product name to filter the exact product you seek.
By Health Category select the Health Category that best applies to reduce the number of avilable products to look through.
By Web Search: This option returns Google Search Results for the product on the site.

I tried the product search options listed above and I still cannot find what I’m looking for. What other options are available?

It’s possible that the product you seek is discontinued, was only available for a limited time, or out of stock. Please Contact US and we will determine if the product available or not. If so, then we will facilitate your order on the phone!

The website shows that the specific product I want to purchase is out of stock or on backorder. I would still like to purchase the product and have it shipped to me when it is available again. What can I do to make this happen?

We are very sorry for this inconveience. Please feel free to Contact US and we will try to get your product out to you just as soon as it is available!

How do I know when my product expires?

TriVita product labels adhere to FDA (21CFR111) guidelines to ensure efficacy, safety, freshness and ingredient disclosure. All product labels list the manufacture date rather than the expiration date to supply customers with the most recent manufactured products. All TriVita powders, tablets and capsules come with a two-year shelf-life from time of manufacture date listed on the label. TriVita liquid products come with a one-year shelf-life from time of manufacture date listed on the label.

Checkout/Login

I only have an account number, not a customer ID. Are they the same?

Yes, they are the same. When asked for a customer ID, enter your account number and continue as prompted.

Order Status

Can I track my order online?

Yes, you can track your current order online using the My Account feature of TriVita.com. Simply sign in and click on My Account. The My Account feature of the Website also allows you to:

  • View your order history
  • Update your account information
  • View your VitaPoint total
  • Change your password

When will I receive my order?

This depends on the shipping method you selected at the time of purchase:

Standard

All customer orders received are audited for quality assurance and will be processed and shipped the following business day. Once shipped, you should expect to receive your order within 7-10 business days.

Expedited

All customer orders received are audited for quality assurance and will be processed and shipped the following business day. Once shipped, you should expect to receive your order within 2 business days.

Overnight

All customer orders received are audited for quality assurance and will be processed and shipped the following business day. Once shipped, you should expect to receive your order the next business day.

How can I change my shipping and/or billing address?

You can change your address online during the checkout process. If you recently placed an order and wish to change the destination address, please call Member Services at 1-877-850-2968.

Returns And Cancelations

Do you have a money back guarantee?

Yes, we have a 60 day money back guarantee. If you are not fully satisfied with your purchase, return the unused portion within 60 days of the purchase date and you will receive a full refund less shipping or an equivalent exchange/account credit — your preference.

How do I return my order?

Contact TriVita Member Services at 1-877-850-2968 or memberservice@trivita.com to request a Return Authorization Number.

Health And Medical

Can TriVita answer my health and medical questions?

Health and medical questions should be directed to your healthcare professional. Information provided by TriVita is for informational purposes only and is not intended as a substitute for advice from your physician and/or other healthcare professional. You should not use this information for diagnosis or treatment of any medical conditions or for prescription of any treatment.

For more information on TriVita products and what they can do for you, please contact a Wellness Consultant at 1-800-991-7116. Although they do not give medical advice, TriVita’s Wellness Consultants are highly trained and can help recommend what products and/or services might best fit your needs.